Return & Refund Policy – US Region

At MYVITA LLC, we stand by the quality of our products and are committed to ensuring customer satisfaction. If you experience any issues with your bottle or wish to return it, please review our policy below.

Warranty

We are confident in the performance of our Vita Pro Smart Bottles. If your bottle isn’t working as promised, please contact support@myvitapros.com. Our team will work with you to troubleshoot, replace, or accept a return free of charge within the first 90 days of receiving your Vita Pro bottle. For more details on the warranty terms and conditions, please refer to the Limited Warranty section.

Returns & Refunds

If you wish to return your Vita Pro Smart Bottle, please follow these guidelines:

Return Request: You must email support@myvitapros.com within 30 days of receiving your order to initiate a return.

Return Shipping: Return shipping is free within the United States, provided that:

  • You use the pre-paid return label provided by the MYVITA LLC support team.
  • The product is returned from an address within the US region.

Refunds: Once we receive and inspect the returned product, we will issue a full refund to your original payment method.

Return Conditions

For a return to be accepted, the following conditions must be met:

  • The product must be returned in its original packaging, including all parts and accessories.
  • The product must be in a donatable condition (clean, undamaged, and functional).
  • Returns are only accepted from addresses within the United States.
  • If a product is returned from an initial order, the same customer or shipping address will not be eligible for additional 30-day trials on future purchases of that particular product.

Contact Us

For any questions or assistance, please contact us at:

  • Email: support@myvitapros.com
  • Address: MYVITA LLC, 200 Prosperity Lane 1-20, Monroe Twp., New Jersey 08831
  • Phone: +15853042238